Reference

Terms for your 4c2 account

Our Terms & Conditions set the rules for opening an account, confirming your details, and asking for corrections later.

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4c2 Terms for your 4c2 account
ASK THE CLAUSE

Where to ask about a clause

When a clause is unclear, use the contact path that fits your request. Send the clause number, your account email, and a short line on what you want changed, and we route it to the right team. Written contact works best for disputes and record keeping, while chat is useful for quick checks and next steps. We reply with the section name so you can see exactly what we are addressing.

Team online

Written request

Send the clause number, your account email, and the change you want. We use this route for formal requests because it leaves a clear trail and helps us answer with the right wording.

Chat check

Chat is useful when you only need a quick read on a clause or a short yes-or-no check. We point you to the exact section and tell you whether a written request is still needed.

Email record

Email works well when you want a dated reply for your own records. We use it for term questions, correction requests, and notices about wording changes that may affect your account.

DATA AND ACCESS

Data, cookies, and account access

We keep only the account data needed to verify requests, record the version you accepted, and resolve disputes.

Data handling

We keep the account data needed to verify requests, record the version you accepted, and resolve disputes. We do not ask for extra fields unless a clause or legal duty makes them necessary.

Cookies

Cookies help us remember session state, language choice, and the security step you last completed. They do not change the terms themselves; they only help the page and account flow work as expected.

Account security

Password checks and message verification help us confirm that the person asking for a change really controls the account. If a request looks unusual, we may pause it until we can verify ownership.

Retention

We keep request logs and change history for as long as needed for legal, tax, audit, or dispute handling. When the period ends, we remove or anonymise records under the current retention rule.

Contact path

For corrections, copies, or disputes, send the clause, the account email, and a short explanation of what you want changed. That gives us enough detail to search the right record and reply efficiently.

Change requests

If local law allows a correction, copy, or deletion request, we process it through the channel above. Where the law requires us to keep a record, we keep the minimum needed.

Questions on your account terms

These questions are here so you can check the clauses that matter before you open an account. We answer in plain English, point to the request path, and note where local law changes the result. If you are unsure about a condition, ask us before you continue; that is the cleanest way to avoid a later mismatch between your account and the current terms.

They apply when you accept the current version for your account and when you keep using the service after a posted change, where local law permits. If local law says otherwise, the local rule controls.

Yes. Send your account email and the date range you want, and we share the version linked to your record when we can do so under local law.

Write the clause, the detail you want fixed, and any proof we need to check ownership. That keeps the process clear and helps us avoid delays or duplicate requests.

We post the updated wording on the site, and the new version applies from the stated date. If the change affects your account, we keep the earlier version on file for records.

Only as long as needed for account handling, dispute checks, legal duties, or tax records. After that period, we remove or anonymise them under the current retention rule.

Use the support path that matches the clause, include your account email, and add a short timeline. That gives us enough detail to trace the record and reply with next steps.

If access is not clearly allowed, we do not extend it until the position is clear. Access depends on local law and is available where local law permits.

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